Help & support
Answers to common questions, and how to reach the department directly
How do I start a debt arrangement application?
Go to My Applications → New Application. You'll add the vehicles in arrears, review the deposit and instalment terms, upload your documents, then submit for review.
What documents do I need to upload?
A copy of your ID, proof of address (no older than three months), and your three most recent bank statements are required. A vehicle licence disc is optional but speeds up verification.
How long does a decision take?
Most complete applications are reviewed within 3–5 working days. You'll see the status change on My Applications once a decision is made.
Where can I see my account balance and payment history?
Account Statement shows every transaction against your linked RIMS client record, including instalments, penalties and payments received.